Rules for Electronic Document Management (EDM)
Approved by Order of the
General Director
of LLC “Amber Road”
No. 2 dated 30.01.2026
Revision No. 1
Date of publication on the Website
https://amber-road.com/ 30.01.2026.
1. Terms and Definitions
2. General Provisions
3. Procedure for Concluding the EDM Agreement (Acceptance of the Rules)
4. Personal Account Functionality
5. Procedure for Exchange of Electronic Documents
6. Procedure for Creation and Verification of the Simple Electronic Signature (SES)
7. Rights and Obligations of the Parties
8. Liability of the Parties
9. Confidentiality
10. Term and Procedure for Termination of the EDM Agreement
1. 1. Terms and Definitions
For the purposes of these Rules, the following terms shall have the meanings specified below:
1.1. Authentication – a set of measures for verifying that the identifiers (Login and Password) belong to the Participant for the purpose of granting access to the Personal Account by comparing them with information about the Participant available to the Operator performing authentication, and establishing the lawfulness of the Participant’s possession of the identifiers (Login and Password) through the use of authentication attribute(s) within the authentication procedure, as a result of which the Participant is considered identified.
1.2. Identification – a procedure for establishing and verifying the identity of an individual, carried out in accordance with these Rules.
1.3. Participant – an individual or legal entity intending to accede to the Agreement, the Rules, and other documents and relations used on the Operator’s Internet resource.
1.4. Confirmation Code – a unique sequence (combination) of numeric symbols transmitted by the Operator to the Participant and used by the Participant to confirm his/her actions, transactions, and data when using the Operator’s services. The Confirmation Code is sent to the Participant’s Mobile Phone Number via a short text message (SMS message) over a mobile (cellular radiotelephone) communication network.
1.5. Simple Electronic Signature Key (SES Key) – the Confirmation Code sent by the Operator to the Participant via SMS and intended for the creation of a Simple Electronic Signature.
1.6. Compromise of the Mobile Phone Number – loss by the Operator or the Participant of confidence that information transmitted by the Operator to the Participant’s Mobile Phone Number is inaccessible to third parties.
1.7. Confidentiality of Information (including ED) – a mandatory requirement for a person who has gained access to certain information (Electronic Documents) to ensure that such information (Electronic Documents) is inaccessible to third parties without the consent of its owner.
1.8. Valid SES – an electronic signature in the form of a Confirmation Code entered or transmitted by the Participant when signing Electronic Documents, which yields a positive result when verified for compliance with the Confirmation Code sent to the Participant’s Mobile Phone Number (SES Key).
1.9. Personal Account – the Operator’s service on the Website, constituting the Participant’s personal section, access to which is provided using a personal Login and Password, and intended for exchange of Electronic Documents between Participants and the Operator.
1.10. Login – a unique sequence of alphanumeric characters allowing the Operator to identify the Participant when logging into the Personal Account. The Mobile Phone Number or the confirmed e-mail address of the Participant is used as the Login.
1.11. Invalid SES – an electronic signature in the form of a Confirmation Code entered or transmitted by the Participant when signing Electronic Documents, which yields a negative result when verified against the Confirmation Code sent to the Participant’s Mobile Phone Number (SES Key).
1.12. Mobile Phone Number – the active subscriber number of the Participant in a mobile (cellular radiotelephone) communication network, specified and confirmed by the Participant when registering on the Website or when changing data in accordance with these Rules, and used by the Participant to receive the Confirmation Code. Only a number registered with a Russian mobile (cellular radiotelephone) operator may be specified as a Mobile Phone Number.
1.13. Operator – Limited Liability Company “Amber Road” (TIN 08305035), providing services for organizing internal installment plans for companies in the field of training and education, as well as other services involving electronic document management.
1.14. ED Sender – the person who sends an Electronic Document.
1.15. Password – a sequence of alphanumeric characters independently generated by the Participant and known only to him/her, corresponding to the assigned Login and repeatedly used to access the Personal Account.
1.16. ED Recipient – the person to whom an Electronic Document is sent and who receives it.
1.17. Rules for Electronic Document Management (Rules) – a document defining the conditions for using an electronic signature when carrying out Electronic Document Management between the Operator and the Participant, regulating the procedure and conditions for exchange of Electronic Documents between the Operator and Participants.
1.18. Simple Electronic Signature (SES) – the Participant’s electronic signature which, through use of a Confirmation Code, confirms the fact of formation of the Participant’s electronic signature.
1.19. Website – the Operator’s website on the Internet at https://amber-road.com/.
1.20. Enhanced Qualified Electronic Signature (QES) – an electronic signature obtained as a result of cryptographic transformation of information using an electronic signature key, the verification key of which is specified in a qualified certificate, and for the creation and verification of which electronic signature tools are used that comply with the requirements established in accordance with Federal Law No. 63-FZ dated 06.04.2011 “On Electronic Signature”.
1.21. Electronic Document Management (EDM) – exchange of Electronic Documents between the Parties using the Operator’s functionality.
1.22. Electronic Document (ED) – a document in electronic form signed with the electronic signature of the ED Sender (authorized person of the ED Sender), which is recognized as equivalent to a paper document signed with the handwritten signature of the ED Sender (authorized person of the ED Sender).
1.23. Electronic Signature (ES) – information in electronic form that is attached to other information in electronic form (signed information) or otherwise associated with such information and is used to determine the person signing the information.
1.24. Other terms and definitions used in these Rules shall be understood and interpreted in accordance with the legislation of the Republic of Armenia.
2. 2. General Provisions
2.1. These Rules establish the general principles for the use of a Simple Electronic Signature in the implementation of Electronic Document Management between the Operator and the Participant, regulate the procedure and conditions for the exchange of Electronic Documents between the Operator and Participants, define the functional capabilities of the Personal Account within the Operator’s services, as well as the procedure for receipt, processing, and storage of Electronic Documents.
2.2. These Rules are approved by the Operator, published on the Internet on the Website, and constitute an offer (offer) of the Operator – Limited Liability Company “Amber Road” (TIN 08305035) – to conclude an Agreement on the use of a Simple Electronic Signature and Electronic Document Management (hereinafter also referred to as the “EDM Agreement”) under the terms set forth herein with any person meeting the requirements specified in clause 2.4 of these Rules and accepting this offer of the Operator by acceding to the Rules in the manner established herein.
2.3. The provisions and text of these Rules constitute the provisions and text of the EDM Agreement and contain all essential terms of the agreement.
2.4. This offer (offer) is addressed to individuals who are citizens of the Republic of Armenia or other states, and to legal entities registered in the territory of the Republic of Armenia or other states.
2.5. The current version of the Rules for Electronic Document Management, as well as information about the Operator, including contact information and business hours, are published by the Operator on the Internet on the Website.
2.6. This offer (offer) is not irrevocable. The offer may be withdrawn by the Operator without prior agreement with the Participant by discontinuing publication of the Rules on the Website.
2.7. Amendments and supplements to the Rules shall be introduced by the Operator unilaterally and communicated to Participants by publishing a new version of the Rules on the Website no later than 3 (Three) business days prior to the effective date of the relevant amendments and supplements.
2.8. Amendments and supplements introduced by the Operator to the Rules in connection with changes in the applicable legislation of the Republic of Armenia shall enter into force simultaneously with the entry into force of the corresponding amendments (supplements) to the legislation of the Republic of Armenia.
2.9. Amendments and supplements to the Rules (new version of the Rules), from the moment they enter into force, shall apply to all Participants who previously acceded to these Rules.
3. 3. Procedure for Concluding the EDM Agreement (Acceptance of the Rules)
3.1. For the purpose of concluding the EDM Agreement, the Participant must familiarize himself/herself with the text of the Rules in full and perform the actions provided for by the Rules that constitute full and unconditional acceptance by the Participant of all terms of the Rules without any reservations or limitations.
3.2. Full and unconditional acceptance of the Rules shall be deemed to occur upon the Participant performing, in aggregate, the following actions at the moment of completion of the last of them:
3.2.1. Submission by the Participant to the Operator (entry on the Website) of his/her data in the amount necessary for registration in the Operator’s service (when creating a Personal Account) and provision of consent to personal data processing (personal data processing consent form), or submission to the Operator of acceptance of accession to these Rules by means of a Qualified Electronic Signature (QES), or submission to the Operator of an original acceptance signed by hand.
3.2.2. Completion by the Participant of the Identification procedure by one of the following methods:
For an individual:
- Submission of an application for identity verification, with attached copies of documents confirming the information specified by the Participant, through the Participant’s Personal Account, and approval of the application by the Operator;
- Submission of an application for identity verification, with attached copies of documents confirming the information specified by the Participant, sent to the Operator’s e-mail address, and approval of the application by the Operator;;
For a legal entity:
- Submission to the Operator of information about the legal entity by means of a QES or by e-mail.
3.2.3. Requesting from the Operator a Confirmation Code by means of the service functionality on the Website
3.2.4. Submission to the Operator of the Confirmation Code by means of the service functionality on the Website..
3.3. The Participant’s acceptance of these Rules shall be deemed completed, and the EDM Agreement shall be deemed concluded between the Participant and the Operator, only provided that the Participant’s SES is recognized by the Operator as a Valid SES of the Participant.
3.4. Failure to comply with any of the conditions provided for in clauses 3.2 and 3.3 of these Rules shall result in the absence of acceptance and the EDM Agreement not being concluded.
3.5. The subscriber number in the mobile (cellular radiotelephone) communication network shall be deemed confirmed by the Participant subject to compliance with the condition set forth in clause 3.3 of these Rules.
3.6. From the moment the Operator receives the Participant’s personal data, such personal data shall become an integral part of the EDM Agreement for the purposes of Identification of the Participant.
3.7. Rights and obligations under the EDM Agreement shall arise for the Parties from the moment of its conclusion..
3.8. By accepting these Rules and concluding the EDM Agreement in the manner established by this Section, the Participant thereby:
- confirms and guarantees that he/she meets all the conditions established by clause 2.4 of these Rules;
- confirms and guarantees that he/she has fully familiarized himself/herself with the Rules, agrees to all their terms in full, that all provisions of the Rules are clear to him/her and acquire binding legal force for him/her from the moment of acceptance;
- confirms that the rules for creation, verification, and use of the Simple Electronic Signature are clear to him/her, that he/she agrees with them, and provides all guarantees specified in these Rules;
- confirms that he/she has fully familiarized himself/herself with the text of the consent to personal data processing, agrees to all its provisions and wording, and voluntarily and in his/her own interest provides such consent to the Operator;
- understands and confirms that by performing any actions within the Operator’s services as provided for by the Rules, including entering the received Confirmation Code, he/she agrees to the terms (accepts the terms) of the Rules by performing conclusive actions;
- confirms and guarantees that he/she is the lawful and direct owner (subscriber) of the e-mail address and the Mobile Phone Number specified by him/her during registration on the Website;
- confirms and guarantees that third parties do not have access to the Mobile Phone Number and e-mail address belonging to the Participant.
3.9. After conclusion of the EDM Agreement, a Personal Account shall be created for the Participant, access to which (activation of the Personal Account) shall be carried out in accordance with the Rules.
4. 4. Personal Account Functionality
4.1. The Personal Account provides the Participant with the following functional capabilities:
- to generate, sign, and exchange Electronic Documents with the Operator and other Participants of the Operator’s services;
- to store and review information on all transactions and other operations performed through the service functionality;
- to store and review all outgoing and incoming Electronic Documents.
5. 5. Procedure for Exchange of Electronic Documents
5.1. Formation and Formats of Electronic Documents.
5.1.1. An Electronic Document shall be created in the format предусмотренным соответствующим сервисомОператора.
5.1.2. The format of display of information in an Electronic Document within the relevant Operator’s service may differ from the format of display of information in another format, including from the format of display of information in a document of a similar type on paper, including from the standard form of such document on paper..
5.2. Signing of Electronic Documents and Types of Electronic Signatures Used.
5.2.1. Electronic Documents sent by the ED Sender must be signed with the electronic signature of the ED Sender of the corresponding type (in accordance with the provisions of this Section).
5.2.2. Before signing an Electronic Document, the ED Sender must verify the content of the Electronic Document and fully agree with it.
5.2.3. The ED Sender shall not be entitled to dispute the sending of the Electronic Document or raise claims in respect of the sent Electronic Document and its content after it has been signed.
5.2.4. After forming the Electronic Document and verifying it, the ED Sender shall sign it with his/her Electronic Signature.
5.2.5. For signing Electronic Documents, the Parties shall use the following types of electronic signatures:
Operator:
- Enhanced Qualified Electronic Signature in accordance with the provisions of Federal Law No. 63-FZ dated 06.04.2011 “On Electronic Signature”;
- Simple Electronic Signature in accordance with the provisions of Federal Law No. 63-FZ dated 06.04.2011 “On Electronic Signature” and subject to compliance with the conditions and requirements for the use of a Simple Electronic Signature set forth in Section 6 of these Rules.
Participant (individual):
- Simple Electronic Signature in accordance with the provisions of Federal Law No. 63-FZ dated 06.04.2011 “On Electronic Signature” and subject to compliance with the conditions and requirements for the use of a Simple Electronic Signature set forth in Section 6 of these Rules.
Participant (legal entity):
- Enhanced Qualified Electronic Signature in accordance with the provisions of Federal Law No. 63-FZ dated 06.04.2011 “On Electronic Signature”;
- Simple Electronic Signature in accordance with the provisions of Federal Law No. 63-FZ dated 06.04.2011 “On Electronic Signature” and subject to compliance with the conditions and requirements for the use of a Simple Electronic Signature set forth in Section 6 of these Rules.
5.2.6. The Parties acknowledge that an Electronic Document duly executed and signed with the electronic signature of the ED Sender in the Personal Account, and an Electronic Document generated at the request of the Participant and signed with the Participant’s SES using the Operator’s service functionality, shall have the same legal force and shall be equivalent to a paper document signed with the handwritten signature of the ED Sender (authorized person of the ED Sender), and shall entail the legal consequences предусмотренные для данного документаin accordance with the legislation of the Republic of Armenia.
5.2.7. Authentication of the Participant on the basis of Login and Password, as well as submission by the Participant to the Operator of an Electronic Document via the Personal Account or an Electronic Document generated using the Operator’s service functionality at the Participant’s request and signed with a Valid SES, by their technical nature do not leave obvious changes in the software and hardware used by the Participant or third parties that could be considered reliable and sufficient evidence in resolving disputes in claim or court proceedings. For the purpose of resolving disagreements, the Parties shall use information reflected in the connection log, the Electronic Documents journal, the archive of Electronic Documents received by the Operator, and the archive of sent SMS messages.
5.3. Sending and Receiving Electronic Documents.
5.3.1. An Electronic Document formed and signed with the electronic signature of the ED Sender shall be sent to the ED Recipient.
5.3.2. An Electronic Document shall be deemed delivered to the ED Recipient from the moment such Electronic Document is registered in the Operator’s service.
5.3.3. The Parties acknowledge that the existing means of the Operator’s services are sufficient to establish the date and time (hereinafter – the moment) of registration of the Electronic Document, which coincides in time with the moment of sending and the moment of delivery of the Electronic Document.
5.3.4. The date and time of receipt of the Electronic Document by the ED Recipient shall also be deemed to be the moment of registration of the Electronic Document (date and time of its sending and delivery).
5.3.5. Upon receipt of an Electronic Document on the side of the ED Recipient, verification of the electronic signature of the ED Sender shall be carried out.
5.3.6. Sending and receiving of Electronic Documents shall be performed at any time during operation of the Operator’s service in accordance with its operating mode.
5.4. Accounting and Storage of Electronic Documents
5.4.1. Accounting of Electronic Documents shall be carried out by maintaining by the Operator an Electronic Documents journal (hereinafter – the ED Journal).
5.4.2. The ED Journal shall be maintained in electronic form.
5.4.3. All Electronic Documents and data recorded in the ED Journal shall be stored in electronic storage for at least 5 (Five) years.
5.4.4. Electronic Documents shall be stored in the same format in which they were formed, sent, or received.
5.4.5. Storage of Electronic Documents shall be accompanied by storage of the relevant ED Journals, software ensuring the ability to work with electronic ED Journals, and viewing of stored Electronic Documents.
6.1. The Simple Electronic Signature shall be used by the Participant when signing Electronic Documents, including when performing legally significant actions for concluding agreements and contracts, when signing and sending to the Operator any Electronic Documents generated by the Participant using the functionality of the Operator’s services, within the framework of the Operator’s provision of services in accordance with agreements and the Rules.
6.2. For signing Electronic Documents, the Participant shall use an SES, for the creation of which the Participant’s Mobile Phone Number and the Confirmation Code are used.
6.3. The Operator, using its functionality, shall have the right to create Electronic Documents in the form of an offer of the Operator and to send such Electronic Documents to Participants for signing. Sending such an Electronic Document via the Operator’s website shall be deemed sufficient for creation of the SES on the part of the Operator.
6.4. After completion of formation of the Electronic Document, the Participant shall request the Confirmation Code by pressing the corresponding electronic button in the Personal Account or by making a request using the functionality of the Operator’s service. The Confirmation Code, as the SES Key, shall be sent by the Operator to the Participant’s Mobile Phone Number.
6.5. After receiving the Confirmation Code on the Mobile Phone Number, the Participant must enter this Confirmation Code into a special field in the Personal Account or in the relevant section of the Operator’s service.
6.6. Entry (submission) by the Participant of the Confirmation Code received on his/her Mobile Phone Number shall constitute signing of the Electronic Document by means of the SES.
6.7. An Electronic Document shall be deemed signed with the Participant’s SES if the Participant has entered (submitted) a correct Confirmation Code.
6.8. A Valid SES shall constitute a Simple Electronic Signature of the Participant in accordance with Federal Law No. 63-FZ dated 06.04.2011 “On Electronic Signature” and shall be deemed an analogue of the Participant’s handwritten signature.
6.9. If an Electronic Document is signed with an Invalid SES, such Electronic Document shall be rejected by the Operator’s service, shall not be deemed signed, and shall not be sent to the ED Recipient.
6.10. By accepting these Rules and subsequently sending Electronic Documents and signing them with the SES, the Participant guarantees that:
- he/she acknowledges that use of the SES is sufficient to confirm authorship of the Electronic Document;
- he/she acknowledges Electronic Documents signed with his/her SES as legally equivalent to paper documents signed with his/her handwritten signature;
- he/she acknowledges that all actions performed by him/her using the service functionality shall be deemed performed personally by him/her, and that Electronic Documents signed with his/her SES shall constitute the fact of sending such Electronic Documents on his/her behalf;
- he/she acknowledges and understands that submission of an Electronic Document signed with his/her SES constitutes sufficient grounds for performance of the relevant legally significant actions;
- he/she fully understands and accepts all risks associated with the use of the Simple Electronic Signature when signing Electronic Documents and transmitting such documents via secure and/or open communication channels, including risks related to ensuring safekeeping and confidentiality of the SES, its possible unlawful use and compromise, responsibility for which shall be borne independently by the Participant.
6.11. If the relevant technical capability is available in the Operator’s service, it shall be possible to use one SES to sign multiple Electronic Documents (ED package). When signing an ED package with the SES, each Electronic Document included in such package shall be deemed signed with the SES used to sign the entire ED package.
6.12. An Electronic Document shall be deemed signed with the SES and authentic (originating from the Participant) upon simultaneous fulfillment of the following conditions:
- the Electronic Document has been received by the Operator;
- the Electronic Document contains the Participant’s Valid SES.
7. 7. Rights and Obligations of the Parties
7.1. The Operator shall:
7.1.1. Ensure Electronic Document Management in accordance with these Rules.
7.1.2. Observe the confidentiality regime in respect of information relating to personal data, identifiers, as well as Electronic Documents of the Parties, which becomes available to the Operator in connection with performance of its functions in accordance with the Rules.
7.1.3. Maintain the ED Journal.
7.2. The Participant shall:
7.2.1. Ensure protection of his/her own computing equipment against unauthorized access and malicious software.
7.2.2. Store authentication means (Login, Password) in a place inaccessible to third parties and not transfer them to other persons.
7.2.3. In the event that information about the Password becomes available to third parties, as well as in the event of a risk of unauthorized access to the Personal Account, immediately change the Password to the Personal Account.
7.2.4. The Participant shall not be entitled to assign rights under the EDM Agreement to a third party.
7.3. The Operator shall have the right to:
7.3.1. Suspend (block) the Participant’s access to the Personal Account unilaterally without prior notice to the Participant in the event of detection of suspicious activity in the Participant’s Personal Account, as well as in case of suspicion of compromise of the Mobile Phone Number and the Password to the Participant’s Personal Account.
7.3.2. Verify the fact of the Participant’s possession of the Mobile Phone Number confirmed by the Participant.
7.3.3. Introduce amendments to these Rules unilaterally and determine the timeframes and procedure for entry into force of such amendments.
8.1. The Parties shall bear liability for non-performance or improper performance of obligations предусмотренныхнастоящими Правилами in accordance with the legislation of the Republic of Armenia.
8.2. The Parties limit liability under the EDM Agreement to the amount of proven actual damages caused to the other Party. Neither Party shall compensate the other Party for lost profits.
8.3. Each Party shall independently bear all risks and liability associated with connecting its electronic computing equipment to the Internet, possible breaches of confidentiality and integrity of information when operating via the Internet, acknowledging that the Internet is not a secure communication channel.
8.4. Each Party shall bear liability in accordance with the legislation of the Republic of Armenia in the event of sending requests to the Website containing malicious computer codes or programs.
8.5. The Participant shall independently bear responsibility for the security and safekeeping of his/her Personal Account Password, Confirmation Codes, prevention of third-party access to the Mobile Phone Number to which the Confirmation Code is sent by the Operator, to the e-mail address provided by the Participant to the Operator, as well as full responsibility for all actions that will be performed by the Participant using the Login and Password, Confirmation Codes when using the functionality of the Operator’s services, including the Personal Account.
8.6. The Participant shall independently bear responsibility for maintaining the ability to receive SMS text messages on the Mobile Phone Number, as well as for subscription to the SMS messaging service with the mobile (radiotelephone) communication operator.
8.7. The Participant shall independently bear responsibility for the accuracy and content of information (Electronic Documents) sent by the Participant.
8.8. When using information and telecommunication networks belonging to communication service providers, the Operator shall not be liable for possible temporary delays in delivery of Electronic Documents and/or SMS messages that occur through no fault of the Operator.
8.9. The Operator shall not be liable for impossibility of full use of the Personal Account occurring directly or indirectly due to actions or omissions of third parties and/or caused by malfunction of transport-information-telecommunication channels located outside the Operator’s own resources. The Operator shall not be liable for and shall not eliminate malfunctions arising due to the fault of a communication operator or in connection with equipment failure, as well as in connection with failures in systems, communication lines, and other communications through which information passes.
8.10. The Operator shall not be liable in the event that the Participant specifies a Mobile Phone Number or e-mail address of which the Participant is not the owner (subscriber), as well as in the event of third-party access to the Participant’s e-mail and/or Mobile Phone Number.
8.11. The Operator shall also not be liable:
- for the accuracy and content of information (Electronic Documents) sent by the Participant;
- for refusal to accept an Electronic Document for processing or refusal to perform an operation on the basis of an Electronic Document sent by the Participant, caused by incorrect data submitted by the Participant;
- for losses arising in connection with non-delivery of SMS messages (Confirmation Code) to the Mobile Phone Number specified by the Participant, if this is due to reasons beyond the Operator’s control;
- for losses caused to the Participant as a result of third-party access to the Mobile Phone Number, loss by the Participant of the Mobile Phone Number, or any Confirmation Code.
8.12. A Party shall be released from liability for partial or full non-performance of its obligations if improper performance of obligations is caused by force majeure circumstances or extraordinary events which the Party could neither foresee nor prevent. Such circumstances shall include, but not be limited to, natural disasters (earthquakes, floods, hurricanes, etc.), military actions, large-scale strikes, epidemics, technical failures in the service beyond the Parties’ control, technical failures of communication operators, restrictive or prohibitive measures introduced by foreign states, including sanctions and other measures imposed in relation to the Republic of Armenia and/or directly in relation to the Parties, acts and actions of state authorities and administration that render performance of obligations impossible or untimely. In the event of force majeure circumstances, the time for performance of obligations by the Parties under these Rules shall be extended proportionally to the duration of such circumstances and their consequences.
9. 9. Confidentiality
9.1. The Parties shall ensure confidentiality of information with restricted access that has become known to them in connection with execution of the EDM Agreement:
- The Parties undertake not to disclose to third parties information constituting commercial, official, or other legally protected secrecy, including personal data, information contained in Electronic Documents, and authentication data.
- Information may be disclosed only in cases directly provided for by the legislation of the Republic of Armenia or with the written consent of the relevant Party.
- In the event of unauthorized access to confidential information, loss of confidentiality of authentication data, compromise of the Mobile Phone Number, or other incidents related to information security, the affected Party shall notify the other Party within 5 (Five) business days from the moment such circumstances become known.
- The Parties undertake to use confidential information solely for the purposes of execution of the EDM Agreement and in compliance with the requirements of the legislation of the Republic of Armenia.
10. 10. Term and Procedure for Termination of the EDM Agreement
10.1. The EDM Agreement shall be concluded for an indefinite term.
10.2. The EDM Agreement shall be deemed terminated on the day the Operator receives the Participant’s notice of unilateral termination of the Agreement.
10.3. Termination of the EDM Agreement shall not affect the legal force and validity of Electronic Documents received and/or sent using the Operator’s services prior to the date of its termination.
General Director
of LLC “Amber Road”
No. 2 dated 30.01.2026
Revision No. 1
Date of publication on the Website
https://amber-road.com/ 30.01.2026.
RULES FOR ELECTRONIC DOCUMENT MANAGEMENT
LLC “Amber Road”
1. Terms and Definitions
2. General Provisions
3. Procedure for Concluding the EDM Agreement (Acceptance of the Rules)
4. Personal Account Functionality
5. Procedure for Exchange of Electronic Documents
6. Procedure for Creation and Verification of the Simple Electronic Signature (SES)
7. Rights and Obligations of the Parties
8. Liability of the Parties
9. Confidentiality
10. Term and Procedure for Termination of the EDM Agreement
1. 1. Terms and Definitions
For the purposes of these Rules, the following terms shall have the meanings specified below:
1.1. Authentication – a set of measures for verifying that the identifiers (Login and Password) belong to the Participant for the purpose of granting access to the Personal Account by comparing them with information about the Participant available to the Operator performing authentication, and establishing the lawfulness of the Participant’s possession of the identifiers (Login and Password) through the use of authentication attribute(s) within the authentication procedure, as a result of which the Participant is considered identified.
1.2. Identification – a procedure for establishing and verifying the identity of an individual, carried out in accordance with these Rules.
1.3. Participant – an individual or legal entity intending to accede to the Agreement, the Rules, and other documents and relations used on the Operator’s Internet resource.
1.4. Confirmation Code – a unique sequence (combination) of numeric symbols transmitted by the Operator to the Participant and used by the Participant to confirm his/her actions, transactions, and data when using the Operator’s services. The Confirmation Code is sent to the Participant’s Mobile Phone Number via a short text message (SMS message) over a mobile (cellular radiotelephone) communication network.
1.5. Simple Electronic Signature Key (SES Key) – the Confirmation Code sent by the Operator to the Participant via SMS and intended for the creation of a Simple Electronic Signature.
1.6. Compromise of the Mobile Phone Number – loss by the Operator or the Participant of confidence that information transmitted by the Operator to the Participant’s Mobile Phone Number is inaccessible to third parties.
1.7. Confidentiality of Information (including ED) – a mandatory requirement for a person who has gained access to certain information (Electronic Documents) to ensure that such information (Electronic Documents) is inaccessible to third parties without the consent of its owner.
1.8. Valid SES – an electronic signature in the form of a Confirmation Code entered or transmitted by the Participant when signing Electronic Documents, which yields a positive result when verified for compliance with the Confirmation Code sent to the Participant’s Mobile Phone Number (SES Key).
1.9. Personal Account – the Operator’s service on the Website, constituting the Participant’s personal section, access to which is provided using a personal Login and Password, and intended for exchange of Electronic Documents between Participants and the Operator.
1.10. Login – a unique sequence of alphanumeric characters allowing the Operator to identify the Participant when logging into the Personal Account. The Mobile Phone Number or the confirmed e-mail address of the Participant is used as the Login.
1.11. Invalid SES – an electronic signature in the form of a Confirmation Code entered or transmitted by the Participant when signing Electronic Documents, which yields a negative result when verified against the Confirmation Code sent to the Participant’s Mobile Phone Number (SES Key).
1.12. Mobile Phone Number – the active subscriber number of the Participant in a mobile (cellular radiotelephone) communication network, specified and confirmed by the Participant when registering on the Website or when changing data in accordance with these Rules, and used by the Participant to receive the Confirmation Code. Only a number registered with a Russian mobile (cellular radiotelephone) operator may be specified as a Mobile Phone Number.
1.13. Operator – Limited Liability Company “Amber Road” (TIN 08305035), providing services for organizing internal installment plans for companies in the field of training and education, as well as other services involving electronic document management.
1.14. ED Sender – the person who sends an Electronic Document.
1.15. Password – a sequence of alphanumeric characters independently generated by the Participant and known only to him/her, corresponding to the assigned Login and repeatedly used to access the Personal Account.
1.16. ED Recipient – the person to whom an Electronic Document is sent and who receives it.
1.17. Rules for Electronic Document Management (Rules) – a document defining the conditions for using an electronic signature when carrying out Electronic Document Management between the Operator and the Participant, regulating the procedure and conditions for exchange of Electronic Documents between the Operator and Participants.
1.18. Simple Electronic Signature (SES) – the Participant’s electronic signature which, through use of a Confirmation Code, confirms the fact of formation of the Participant’s electronic signature.
1.19. Website – the Operator’s website on the Internet at https://amber-road.com/.
1.20. Enhanced Qualified Electronic Signature (QES) – an electronic signature obtained as a result of cryptographic transformation of information using an electronic signature key, the verification key of which is specified in a qualified certificate, and for the creation and verification of which electronic signature tools are used that comply with the requirements established in accordance with Federal Law No. 63-FZ dated 06.04.2011 “On Electronic Signature”.
1.21. Electronic Document Management (EDM) – exchange of Electronic Documents between the Parties using the Operator’s functionality.
1.22. Electronic Document (ED) – a document in electronic form signed with the electronic signature of the ED Sender (authorized person of the ED Sender), which is recognized as equivalent to a paper document signed with the handwritten signature of the ED Sender (authorized person of the ED Sender).
1.23. Electronic Signature (ES) – information in electronic form that is attached to other information in electronic form (signed information) or otherwise associated with such information and is used to determine the person signing the information.
1.24. Other terms and definitions used in these Rules shall be understood and interpreted in accordance with the legislation of the Republic of Armenia.
2. 2. General Provisions
2.1. These Rules establish the general principles for the use of a Simple Electronic Signature in the implementation of Electronic Document Management between the Operator and the Participant, regulate the procedure and conditions for the exchange of Electronic Documents between the Operator and Participants, define the functional capabilities of the Personal Account within the Operator’s services, as well as the procedure for receipt, processing, and storage of Electronic Documents.
2.2. These Rules are approved by the Operator, published on the Internet on the Website, and constitute an offer (offer) of the Operator – Limited Liability Company “Amber Road” (TIN 08305035) – to conclude an Agreement on the use of a Simple Electronic Signature and Electronic Document Management (hereinafter also referred to as the “EDM Agreement”) under the terms set forth herein with any person meeting the requirements specified in clause 2.4 of these Rules and accepting this offer of the Operator by acceding to the Rules in the manner established herein.
2.3. The provisions and text of these Rules constitute the provisions and text of the EDM Agreement and contain all essential terms of the agreement.
2.4. This offer (offer) is addressed to individuals who are citizens of the Republic of Armenia or other states, and to legal entities registered in the territory of the Republic of Armenia or other states.
2.5. The current version of the Rules for Electronic Document Management, as well as information about the Operator, including contact information and business hours, are published by the Operator on the Internet on the Website.
2.6. This offer (offer) is not irrevocable. The offer may be withdrawn by the Operator without prior agreement with the Participant by discontinuing publication of the Rules on the Website.
2.7. Amendments and supplements to the Rules shall be introduced by the Operator unilaterally and communicated to Participants by publishing a new version of the Rules on the Website no later than 3 (Three) business days prior to the effective date of the relevant amendments and supplements.
2.8. Amendments and supplements introduced by the Operator to the Rules in connection with changes in the applicable legislation of the Republic of Armenia shall enter into force simultaneously with the entry into force of the corresponding amendments (supplements) to the legislation of the Republic of Armenia.
2.9. Amendments and supplements to the Rules (new version of the Rules), from the moment they enter into force, shall apply to all Participants who previously acceded to these Rules.
3. 3. Procedure for Concluding the EDM Agreement (Acceptance of the Rules)
3.1. For the purpose of concluding the EDM Agreement, the Participant must familiarize himself/herself with the text of the Rules in full and perform the actions provided for by the Rules that constitute full and unconditional acceptance by the Participant of all terms of the Rules without any reservations or limitations.
3.2. Full and unconditional acceptance of the Rules shall be deemed to occur upon the Participant performing, in aggregate, the following actions at the moment of completion of the last of them:
3.2.1. Submission by the Participant to the Operator (entry on the Website) of his/her data in the amount necessary for registration in the Operator’s service (when creating a Personal Account) and provision of consent to personal data processing (personal data processing consent form), or submission to the Operator of acceptance of accession to these Rules by means of a Qualified Electronic Signature (QES), or submission to the Operator of an original acceptance signed by hand.
3.2.2. Completion by the Participant of the Identification procedure by one of the following methods:
For an individual:
- Submission of an application for identity verification, with attached copies of documents confirming the information specified by the Participant, through the Participant’s Personal Account, and approval of the application by the Operator;
- Submission of an application for identity verification, with attached copies of documents confirming the information specified by the Participant, sent to the Operator’s e-mail address, and approval of the application by the Operator;;
For a legal entity:
- Submission to the Operator of information about the legal entity by means of a QES or by e-mail.
3.2.3. Requesting from the Operator a Confirmation Code by means of the service functionality on the Website
3.2.4. Submission to the Operator of the Confirmation Code by means of the service functionality on the Website..
3.3. The Participant’s acceptance of these Rules shall be deemed completed, and the EDM Agreement shall be deemed concluded between the Participant and the Operator, only provided that the Participant’s SES is recognized by the Operator as a Valid SES of the Participant.
3.4. Failure to comply with any of the conditions provided for in clauses 3.2 and 3.3 of these Rules shall result in the absence of acceptance and the EDM Agreement not being concluded.
3.5. The subscriber number in the mobile (cellular radiotelephone) communication network shall be deemed confirmed by the Participant subject to compliance with the condition set forth in clause 3.3 of these Rules.
3.6. From the moment the Operator receives the Participant’s personal data, such personal data shall become an integral part of the EDM Agreement for the purposes of Identification of the Participant.
3.7. Rights and obligations under the EDM Agreement shall arise for the Parties from the moment of its conclusion..
3.8. By accepting these Rules and concluding the EDM Agreement in the manner established by this Section, the Participant thereby:
- confirms and guarantees that he/she meets all the conditions established by clause 2.4 of these Rules;
- confirms and guarantees that he/she has fully familiarized himself/herself with the Rules, agrees to all their terms in full, that all provisions of the Rules are clear to him/her and acquire binding legal force for him/her from the moment of acceptance;
- confirms that the rules for creation, verification, and use of the Simple Electronic Signature are clear to him/her, that he/she agrees with them, and provides all guarantees specified in these Rules;
- confirms that he/she has fully familiarized himself/herself with the text of the consent to personal data processing, agrees to all its provisions and wording, and voluntarily and in his/her own interest provides such consent to the Operator;
- understands and confirms that by performing any actions within the Operator’s services as provided for by the Rules, including entering the received Confirmation Code, he/she agrees to the terms (accepts the terms) of the Rules by performing conclusive actions;
- confirms and guarantees that he/she is the lawful and direct owner (subscriber) of the e-mail address and the Mobile Phone Number specified by him/her during registration on the Website;
- confirms and guarantees that third parties do not have access to the Mobile Phone Number and e-mail address belonging to the Participant.
3.9. After conclusion of the EDM Agreement, a Personal Account shall be created for the Participant, access to which (activation of the Personal Account) shall be carried out in accordance with the Rules.
4. 4. Personal Account Functionality
4.1. The Personal Account provides the Participant with the following functional capabilities:
- to generate, sign, and exchange Electronic Documents with the Operator and other Participants of the Operator’s services;
- to store and review information on all transactions and other operations performed through the service functionality;
- to store and review all outgoing and incoming Electronic Documents.
5. 5. Procedure for Exchange of Electronic Documents
5.1. Formation and Formats of Electronic Documents.
5.1.1. An Electronic Document shall be created in the format предусмотренным соответствующим сервисомОператора.
5.1.2. The format of display of information in an Electronic Document within the relevant Operator’s service may differ from the format of display of information in another format, including from the format of display of information in a document of a similar type on paper, including from the standard form of such document on paper..
5.2. Signing of Electronic Documents and Types of Electronic Signatures Used.
5.2.1. Electronic Documents sent by the ED Sender must be signed with the electronic signature of the ED Sender of the corresponding type (in accordance with the provisions of this Section).
5.2.2. Before signing an Electronic Document, the ED Sender must verify the content of the Electronic Document and fully agree with it.
5.2.3. The ED Sender shall not be entitled to dispute the sending of the Electronic Document or raise claims in respect of the sent Electronic Document and its content after it has been signed.
5.2.4. After forming the Electronic Document and verifying it, the ED Sender shall sign it with his/her Electronic Signature.
5.2.5. For signing Electronic Documents, the Parties shall use the following types of electronic signatures:
Operator:
- Enhanced Qualified Electronic Signature in accordance with the provisions of Federal Law No. 63-FZ dated 06.04.2011 “On Electronic Signature”;
- Simple Electronic Signature in accordance with the provisions of Federal Law No. 63-FZ dated 06.04.2011 “On Electronic Signature” and subject to compliance with the conditions and requirements for the use of a Simple Electronic Signature set forth in Section 6 of these Rules.
Participant (individual):
- Simple Electronic Signature in accordance with the provisions of Federal Law No. 63-FZ dated 06.04.2011 “On Electronic Signature” and subject to compliance with the conditions and requirements for the use of a Simple Electronic Signature set forth in Section 6 of these Rules.
Participant (legal entity):
- Enhanced Qualified Electronic Signature in accordance with the provisions of Federal Law No. 63-FZ dated 06.04.2011 “On Electronic Signature”;
- Simple Electronic Signature in accordance with the provisions of Federal Law No. 63-FZ dated 06.04.2011 “On Electronic Signature” and subject to compliance with the conditions and requirements for the use of a Simple Electronic Signature set forth in Section 6 of these Rules.
5.2.6. The Parties acknowledge that an Electronic Document duly executed and signed with the electronic signature of the ED Sender in the Personal Account, and an Electronic Document generated at the request of the Participant and signed with the Participant’s SES using the Operator’s service functionality, shall have the same legal force and shall be equivalent to a paper document signed with the handwritten signature of the ED Sender (authorized person of the ED Sender), and shall entail the legal consequences предусмотренные для данного документаin accordance with the legislation of the Republic of Armenia.
5.2.7. Authentication of the Participant on the basis of Login and Password, as well as submission by the Participant to the Operator of an Electronic Document via the Personal Account or an Electronic Document generated using the Operator’s service functionality at the Participant’s request and signed with a Valid SES, by their technical nature do not leave obvious changes in the software and hardware used by the Participant or third parties that could be considered reliable and sufficient evidence in resolving disputes in claim or court proceedings. For the purpose of resolving disagreements, the Parties shall use information reflected in the connection log, the Electronic Documents journal, the archive of Electronic Documents received by the Operator, and the archive of sent SMS messages.
5.3. Sending and Receiving Electronic Documents.
5.3.1. An Electronic Document formed and signed with the electronic signature of the ED Sender shall be sent to the ED Recipient.
5.3.2. An Electronic Document shall be deemed delivered to the ED Recipient from the moment such Electronic Document is registered in the Operator’s service.
5.3.3. The Parties acknowledge that the existing means of the Operator’s services are sufficient to establish the date and time (hereinafter – the moment) of registration of the Electronic Document, which coincides in time with the moment of sending and the moment of delivery of the Electronic Document.
5.3.4. The date and time of receipt of the Electronic Document by the ED Recipient shall also be deemed to be the moment of registration of the Electronic Document (date and time of its sending and delivery).
5.3.5. Upon receipt of an Electronic Document on the side of the ED Recipient, verification of the electronic signature of the ED Sender shall be carried out.
5.3.6. Sending and receiving of Electronic Documents shall be performed at any time during operation of the Operator’s service in accordance with its operating mode.
5.4. Accounting and Storage of Electronic Documents
5.4.1. Accounting of Electronic Documents shall be carried out by maintaining by the Operator an Electronic Documents journal (hereinafter – the ED Journal).
5.4.2. The ED Journal shall be maintained in electronic form.
5.4.3. All Electronic Documents and data recorded in the ED Journal shall be stored in electronic storage for at least 5 (Five) years.
5.4.4. Electronic Documents shall be stored in the same format in which they were formed, sent, or received.
5.4.5. Storage of Electronic Documents shall be accompanied by storage of the relevant ED Journals, software ensuring the ability to work with electronic ED Journals, and viewing of stored Electronic Documents.
6. 6. Procedure for Creation and Verification of the Simple Electronic Signature (SES)
6.1. The Simple Electronic Signature shall be used by the Participant when signing Electronic Documents, including when performing legally significant actions for concluding agreements and contracts, when signing and sending to the Operator any Electronic Documents generated by the Participant using the functionality of the Operator’s services, within the framework of the Operator’s provision of services in accordance with agreements and the Rules.
6.2. For signing Electronic Documents, the Participant shall use an SES, for the creation of which the Participant’s Mobile Phone Number and the Confirmation Code are used.
6.3. The Operator, using its functionality, shall have the right to create Electronic Documents in the form of an offer of the Operator and to send such Electronic Documents to Participants for signing. Sending such an Electronic Document via the Operator’s website shall be deemed sufficient for creation of the SES on the part of the Operator.
6.4. After completion of formation of the Electronic Document, the Participant shall request the Confirmation Code by pressing the corresponding electronic button in the Personal Account or by making a request using the functionality of the Operator’s service. The Confirmation Code, as the SES Key, shall be sent by the Operator to the Participant’s Mobile Phone Number.
6.5. After receiving the Confirmation Code on the Mobile Phone Number, the Participant must enter this Confirmation Code into a special field in the Personal Account or in the relevant section of the Operator’s service.
6.6. Entry (submission) by the Participant of the Confirmation Code received on his/her Mobile Phone Number shall constitute signing of the Electronic Document by means of the SES.
6.7. An Electronic Document shall be deemed signed with the Participant’s SES if the Participant has entered (submitted) a correct Confirmation Code.
6.8. A Valid SES shall constitute a Simple Electronic Signature of the Participant in accordance with Federal Law No. 63-FZ dated 06.04.2011 “On Electronic Signature” and shall be deemed an analogue of the Participant’s handwritten signature.
6.9. If an Electronic Document is signed with an Invalid SES, such Electronic Document shall be rejected by the Operator’s service, shall not be deemed signed, and shall not be sent to the ED Recipient.
6.10. By accepting these Rules and subsequently sending Electronic Documents and signing them with the SES, the Participant guarantees that:
- he/she acknowledges that use of the SES is sufficient to confirm authorship of the Electronic Document;
- he/she acknowledges Electronic Documents signed with his/her SES as legally equivalent to paper documents signed with his/her handwritten signature;
- he/she acknowledges that all actions performed by him/her using the service functionality shall be deemed performed personally by him/her, and that Electronic Documents signed with his/her SES shall constitute the fact of sending such Electronic Documents on his/her behalf;
- he/she acknowledges and understands that submission of an Electronic Document signed with his/her SES constitutes sufficient grounds for performance of the relevant legally significant actions;
- he/she fully understands and accepts all risks associated with the use of the Simple Electronic Signature when signing Electronic Documents and transmitting such documents via secure and/or open communication channels, including risks related to ensuring safekeeping and confidentiality of the SES, its possible unlawful use and compromise, responsibility for which shall be borne independently by the Participant.
6.11. If the relevant technical capability is available in the Operator’s service, it shall be possible to use one SES to sign multiple Electronic Documents (ED package). When signing an ED package with the SES, each Electronic Document included in such package shall be deemed signed with the SES used to sign the entire ED package.
6.12. An Electronic Document shall be deemed signed with the SES and authentic (originating from the Participant) upon simultaneous fulfillment of the following conditions:
- the Electronic Document has been received by the Operator;
- the Electronic Document contains the Participant’s Valid SES.
7. 7. Rights and Obligations of the Parties
7.1. The Operator shall:
7.1.1. Ensure Electronic Document Management in accordance with these Rules.
7.1.2. Observe the confidentiality regime in respect of information relating to personal data, identifiers, as well as Electronic Documents of the Parties, which becomes available to the Operator in connection with performance of its functions in accordance with the Rules.
7.1.3. Maintain the ED Journal.
7.2. The Participant shall:
7.2.1. Ensure protection of his/her own computing equipment against unauthorized access and malicious software.
7.2.2. Store authentication means (Login, Password) in a place inaccessible to third parties and not transfer them to other persons.
7.2.3. In the event that information about the Password becomes available to third parties, as well as in the event of a risk of unauthorized access to the Personal Account, immediately change the Password to the Personal Account.
7.2.4. The Participant shall not be entitled to assign rights under the EDM Agreement to a third party.
7.3. The Operator shall have the right to:
7.3.1. Suspend (block) the Participant’s access to the Personal Account unilaterally without prior notice to the Participant in the event of detection of suspicious activity in the Participant’s Personal Account, as well as in case of suspicion of compromise of the Mobile Phone Number and the Password to the Participant’s Personal Account.
7.3.2. Verify the fact of the Participant’s possession of the Mobile Phone Number confirmed by the Participant.
7.3.3. Introduce amendments to these Rules unilaterally and determine the timeframes and procedure for entry into force of such amendments.
8. 8. Liability of the Parties
8.1. The Parties shall bear liability for non-performance or improper performance of obligations предусмотренныхнастоящими Правилами in accordance with the legislation of the Republic of Armenia.
8.2. The Parties limit liability under the EDM Agreement to the amount of proven actual damages caused to the other Party. Neither Party shall compensate the other Party for lost profits.
8.3. Each Party shall independently bear all risks and liability associated with connecting its electronic computing equipment to the Internet, possible breaches of confidentiality and integrity of information when operating via the Internet, acknowledging that the Internet is not a secure communication channel.
8.4. Each Party shall bear liability in accordance with the legislation of the Republic of Armenia in the event of sending requests to the Website containing malicious computer codes or programs.
8.5. The Participant shall independently bear responsibility for the security and safekeeping of his/her Personal Account Password, Confirmation Codes, prevention of third-party access to the Mobile Phone Number to which the Confirmation Code is sent by the Operator, to the e-mail address provided by the Participant to the Operator, as well as full responsibility for all actions that will be performed by the Participant using the Login and Password, Confirmation Codes when using the functionality of the Operator’s services, including the Personal Account.
8.6. The Participant shall independently bear responsibility for maintaining the ability to receive SMS text messages on the Mobile Phone Number, as well as for subscription to the SMS messaging service with the mobile (radiotelephone) communication operator.
8.7. The Participant shall independently bear responsibility for the accuracy and content of information (Electronic Documents) sent by the Participant.
8.8. When using information and telecommunication networks belonging to communication service providers, the Operator shall not be liable for possible temporary delays in delivery of Electronic Documents and/or SMS messages that occur through no fault of the Operator.
8.9. The Operator shall not be liable for impossibility of full use of the Personal Account occurring directly or indirectly due to actions or omissions of third parties and/or caused by malfunction of transport-information-telecommunication channels located outside the Operator’s own resources. The Operator shall not be liable for and shall not eliminate malfunctions arising due to the fault of a communication operator or in connection with equipment failure, as well as in connection with failures in systems, communication lines, and other communications through which information passes.
8.10. The Operator shall not be liable in the event that the Participant specifies a Mobile Phone Number or e-mail address of which the Participant is not the owner (subscriber), as well as in the event of third-party access to the Participant’s e-mail and/or Mobile Phone Number.
8.11. The Operator shall also not be liable:
- for the accuracy and content of information (Electronic Documents) sent by the Participant;
- for refusal to accept an Electronic Document for processing or refusal to perform an operation on the basis of an Electronic Document sent by the Participant, caused by incorrect data submitted by the Participant;
- for losses arising in connection with non-delivery of SMS messages (Confirmation Code) to the Mobile Phone Number specified by the Participant, if this is due to reasons beyond the Operator’s control;
- for losses caused to the Participant as a result of third-party access to the Mobile Phone Number, loss by the Participant of the Mobile Phone Number, or any Confirmation Code.
8.12. A Party shall be released from liability for partial or full non-performance of its obligations if improper performance of obligations is caused by force majeure circumstances or extraordinary events which the Party could neither foresee nor prevent. Such circumstances shall include, but not be limited to, natural disasters (earthquakes, floods, hurricanes, etc.), military actions, large-scale strikes, epidemics, technical failures in the service beyond the Parties’ control, technical failures of communication operators, restrictive or prohibitive measures introduced by foreign states, including sanctions and other measures imposed in relation to the Republic of Armenia and/or directly in relation to the Parties, acts and actions of state authorities and administration that render performance of obligations impossible or untimely. In the event of force majeure circumstances, the time for performance of obligations by the Parties under these Rules shall be extended proportionally to the duration of such circumstances and their consequences.
9. 9. Confidentiality
9.1. The Parties shall ensure confidentiality of information with restricted access that has become known to them in connection with execution of the EDM Agreement:
- The Parties undertake not to disclose to third parties information constituting commercial, official, or other legally protected secrecy, including personal data, information contained in Electronic Documents, and authentication data.
- Information may be disclosed only in cases directly provided for by the legislation of the Republic of Armenia or with the written consent of the relevant Party.
- In the event of unauthorized access to confidential information, loss of confidentiality of authentication data, compromise of the Mobile Phone Number, or other incidents related to information security, the affected Party shall notify the other Party within 5 (Five) business days from the moment such circumstances become known.
- The Parties undertake to use confidential information solely for the purposes of execution of the EDM Agreement and in compliance with the requirements of the legislation of the Republic of Armenia.
10. 10. Term and Procedure for Termination of the EDM Agreement
10.1. The EDM Agreement shall be concluded for an indefinite term.
10.2. The EDM Agreement shall be deemed terminated on the day the Operator receives the Participant’s notice of unilateral termination of the Agreement.
10.3. Termination of the EDM Agreement shall not affect the legal force and validity of Electronic Documents received and/or sent using the Operator’s services prior to the date of its termination.
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