Payment and Refund
Payment Methods
Customers can pay using bank cards or by bank transfer
All business partner transactions are processed via bank transfer
Return and Service Cancellation Policy
We hope that our partners provide services at a high level and that you won’t need to request a refund. However, if you’ve used the installment plan and decide to cancel a product or service, it’s important to follow the procedure below:
• Contact the service provider. The buyer must notify the seller directly (such as an online school or other partner) about their intention to cancel the purchase or training. The conditions for cancellation (e.g., discontinuation of training) are discussed between the client and the service provider.
• Agreement on termination. If the seller confirms the possibility of cancellation, we will prepare an additional agreement to terminate the installment contract. This document will be sent to the buyer for electronic signature. Once the termination agreement is signed, the client is officially released from further payment obligations under that installment plan.
• Calculation of the refund amount. Upon cancellation, the parties determine what portion of the service has already been delivered. If the service has not been provided at all or only partially, the seller will determine the value of the portion that was actually rendered.
• If you have not received any services yet and have made one or more payments, these payments are fully refundable.
• If the service has been partially delivered (e.g., several course sessions completed), the value of the delivered portion will be calculated. The amount for the services already received will be deducted from your payments, and the remaining balance may be refunded.
• If, at the time of cancellation, you have received services whose value exceeds the amount you have paid, a full refund will not be issued. The seller has the right to request that the remaining balance be paid or may choose to waive the debt at their discretion.
Refund of funds. Any funds subject to refund (if applicable after calculation) will be returned to the same bank card or by the same method originally used for payment. The refund will be processed within 5–10 business days from the date of signing the termination agreement. The client will receive an electronic receipt confirming the refund.
Please note: without the seller’s consent, the service cannot be canceled unilaterally. If the seller does not approve the termination (for example, if the training has already started and the public offer terms do not provide for a refund), then the installment agreement remains valid, and the buyer must pay the full amount for the services received, according to the schedule. Our service does not make refund decisions independently — we act as a payment operator, so the final decision regarding any refund lies with the seller company, in accordance with the public offer agreement and applicable consumer protection laws.
If you have any questions or need clarification regarding returns, you can always contact our support team
• Contact the service provider. The buyer must notify the seller directly (such as an online school or other partner) about their intention to cancel the purchase or training. The conditions for cancellation (e.g., discontinuation of training) are discussed between the client and the service provider.
• Agreement on termination. If the seller confirms the possibility of cancellation, we will prepare an additional agreement to terminate the installment contract. This document will be sent to the buyer for electronic signature. Once the termination agreement is signed, the client is officially released from further payment obligations under that installment plan.
• Calculation of the refund amount. Upon cancellation, the parties determine what portion of the service has already been delivered. If the service has not been provided at all or only partially, the seller will determine the value of the portion that was actually rendered.
• If you have not received any services yet and have made one or more payments, these payments are fully refundable.
• If the service has been partially delivered (e.g., several course sessions completed), the value of the delivered portion will be calculated. The amount for the services already received will be deducted from your payments, and the remaining balance may be refunded.
• If, at the time of cancellation, you have received services whose value exceeds the amount you have paid, a full refund will not be issued. The seller has the right to request that the remaining balance be paid or may choose to waive the debt at their discretion.
Refund of funds. Any funds subject to refund (if applicable after calculation) will be returned to the same bank card or by the same method originally used for payment. The refund will be processed within 5–10 business days from the date of signing the termination agreement. The client will receive an electronic receipt confirming the refund.
Please note: without the seller’s consent, the service cannot be canceled unilaterally. If the seller does not approve the termination (for example, if the training has already started and the public offer terms do not provide for a refund), then the installment agreement remains valid, and the buyer must pay the full amount for the services received, according to the schedule. Our service does not make refund decisions independently — we act as a payment operator, so the final decision regarding any refund lies with the seller company, in accordance with the public offer agreement and applicable consumer protection laws.
If you have any questions or need clarification regarding returns, you can always contact our support team
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