Date of publication on the website https://amber-road.com / 30.01.2026

This document constitutes an offer (hereinafter the “Offer”) of Limited Liability Company “Amber Road” (hereinafter the “Agent”) to individual entrepreneurs and legal entities (hereinafter the “Principal”) to enter into an agency agreement as defined below. In the event of acceptance of the Offer, the Principal shall be deemed to have entered into an agency agreement with the Agent (hereinafter the “Agreement”) on the terms set forth herein. The Agent and the Principal may each be referred to as a “Party” and jointly as the “Parties”.

1. Subject Matter of the Agreement. Acceptance
1.1. Under this Agreement, the Principal instructs, and the Agent undertakes, on behalf of and at the expense of the Principal, to perform legal and other actions provided for by the relevant service tariff:
1.1.1. Tariff “Internal Installment Plan”:
1.1.1.1. Consulting, negotiations and conclusion of a contract (offer) for the provision of the Principal’s services with persons interested in receiving the Principal’s services (hereinafter the “Client”);
1.1.1.2. Analysis of reliability and creditworthiness of persons interested in receiving the Principal’s services (hereinafter the “Client”), including by requesting information from credit history bureaus (hereinafter “CHB”), for the purpose of refusing to conclude a contract (offer) with insolvent Clients;
1.1.1.3. Following interaction with the Client, preparation and execution of an installment agreement for payment of services (hereinafter the “Installment Agreement”), which in certain cases may constitute acceptance of the Principal’s offer;
1.1.1.4. Notification of the Principal of the executed Installment Agreement and receipt of the first payment from the Client thereunder immediately upon receipt of such payment, but no later than within one calendar day;
1.1.1.5. Receipt of funds from the Principal’s Clients under concluded Installment Agreements. Transfer to the Principal of such funds received during the previous week, minus the Agent’s remuneration, on a weekly basis no later than the third business day after the end of the settlement week (if the week contains no public holidays, the payment for the previous week must be transferred no later than Wednesday of the current week);
1.1.1.6. Notification of the Principal of overdue Client payments under concluded Installment Agreements exceeding 5 (five) days;
1.1.1.7. Calculation, accrual and sending of claims for payment of penalties, late payment charges and interest for use of funds under concluded Installment Agreements with Clients, including making decisions not to accrue such payments;
1.1.1.8. Preparation and sending to the Client of a pre-trial claim in case of an overdue payment under the Installment Agreement exceeding 30 days, including a claim demanding early payment of the full cost of the Principal’s services. At the instruction of the Principal, sending of such claims may be suspended;
1.1.1.9. The Parties may enter into an assignment agreement for claims under concluded Installment Agreements for the purpose of judicial debt recovery. The terms of such assignment shall be determined by agreement of the Parties.
1.1.2. Tariff “Payment Acceptance”:
1.1.2.1. Receipt of funds from the Principal’s Clients as payment for the Principal’s services via the Agent’s functionality;
1.1.2.2. Notification of the Principal of receipt of payment from the Client immediately upon receipt of such payment, but no later than within one calendar day;
1.1.2.3. Transfer to the Principal of such funds, minus the Agent’s remuneration, at least once per week.
1.2. The Principal independently selects the service tariff provided for in clause 1.1 of this Agreement using technical means (the Agent’s system functionality) when processing each specific Client application. If tariff selection via technical means is unavailable, the “Internal Installment Plan” tariff shall apply.
1.3. The Agent’s obligation to transfer funds shall be deemed fulfilled from the moment the funds are debited from the Agent’s settlement account.
1.4. The Agreement is concluded by acceptance of the Offer by the Principal in the prescribed manner through full and one-time payment of the invoice (the form is set forth in Appendix No. 2 hereto) issued by the Agent, which shall be deemed compliance with the written form of the agreement.
1.5. This Agreement may be concluded only with the person to whom the Agent has sent an invoice-offer for accession to this Agreement.
1.6. The Agent shall have the right at any time to amend and/or supplement the terms of this Agreement, including its appendices, as well as other documents posted on the Internet in connection with the provision of services, without notifying the Principal. Amendments and/or supplements enter into force from the moment of their publication on https://amber-road.com. The Principal’s continued interaction with the Agent after publication of a new version of the Agreement constitutes the Principal’s acceptance of such amendments and/or supplements.

2. Rights and Obligations of the Parties
2.1. Under this Agreement, the Agent additionally undertakes, regardless of the scope of services under the selected tariff, to perform the following actions, where necessary for the relevant tariff:
2.1.1. To provide potential Clients with information available to the Agent regarding the Principal, the services offered by the Principal, and the terms of their provision;
2.1.2. To inform the Principal of the execution of the Installment Agreement with the Client no later than the next business day;
2.1.3. To independently notify the Client of upcoming and overdue payments by sending SMS messages to the Client’s phone number, messages via messengers (Telegram, WhatsApp) and/or e-mail;
2.1.4. To comply with the non-disclosure obligations regarding data about Clients and the Principal’s products and services;
2.1.5. To provide the Principal, upon its request, with all information concerning the progress of performance of this Agreement;
2.1.6. To provide the Principal with access to the Agent’s information system, including the ability to obtain information on applications, Installment Agreements, actual payments made by Clients, and payment schedules under the Installment Agreements;
2.1.7. To provide the Agent’s Report in accordance with the terms of this Agreement.
2.2. Under this Agreement, the Agent shall have the right to:
2.2.1. Require the Principal to take the necessary measures to ensure confidentiality of information received from the Agent;
2.2.2. Receive remuneration for the services rendered to the Principal;
2.2.3. Represent the Principal’s interests when sending to the Client a claim for recovery of debt;
2.2.4. An Installment Agreement under an application submitted by the Principal may not be concluded on the following grounds:
2.2.4.1. The Client’s refusal to enter into the Installment Agreement;
2.2.4.2. The Agent’s refusal to enter into the Installment Agreement in the event of a negative conclusion following the analysis, or if the Agent has reasonable grounds to believe that the Installment Agreement will not be duly performed by the Client, or if the Client violates the terms of the user agreement or other documents of the Agent.
2.3. Under this Agreement, the Principal undertakes to:
2.3.1. Provide the Agent with documents and information necessary for the performance of its obligations under the Agreement;
2.3.2. Where necessary, issue to the Agent a power of attorney for the performance of actions provided for by this Agreement;
2.3.3. Submit applications for conclusion of Installment Agreements on the Agent’s website at https://amber-road.com;
2.3.4. Upon the Agent’s request, provide information about the Client and the agreement concluded with the Client when using the “Payment Acceptance” tariff. Such information, together with copies of documents, shall be provided within 3 (three) business days from the date of receipt of the request;
2.3.5. Timely provide the Agent with up-to-date information regarding the Principal’s products and prices, including but not limited to::
2.3.5.1. Information on amendments to the offer agreement, service agreement, or any other document governing the relationship between the Client and the Principal;
2.3.5.2. Information on changes to the name of the product (educational course, program, or marketing name of the service);
2.3.5.3. Information on changes in the price of the Principal’s products (services) requiring amendments to the types of payment schedules or their parameters available to the Principal’s Clients when entering into an installment agreement (in accordance with clause 1.1.1.3 of the Agreement);
2.3.6. Promptly inform the Agent of the possibility of granting individual terms (price and payment schedule) for a specific Client;
2.3.7. Pay the Agent the remuneration stipulated by this Agreement..
2.4. Under this Agreement, the Principal shall have the right to:
2.4.1. Give instructions to the Agent regarding performance of this Agreement. The Principal’s instructions must be lawful, feasible, and specific;
2.4.2. Require the Agent to submit a Report on the work performed in execution of this Agreement in accordance with clause 3.3 of the Agreement.

3. Performance of Obligations and Agent’s Report
3.1. The Agent’s obligations shall be deemed duly performed subject to the following conditions:
3.1.1. Submission by the Agent of the Report upon completion of the assignment in accordance with clause 3.3 of the Agreement;
3.1.2. Absence of objections from the Principal with respect to the Agent’s Report.
3.2. In the event of termination of the service agreement concluded between the Principal and the Client for any reason, the Principal’s assignment in accordance with clause 1.1 of this Agreement shall be deemed duly performed. The Agent’s remuneration shall not be subject to refund to the Principal.
3.3. The Agent shall, on a monthly basis, provide the Principal with the Agent’s Report, including registers of Installment Agreements concluded with Clients and payments received, or payments received (hereinafter referred to as the “Report”), no later than 5 (five) business days from the end of the reporting month, by sending it to the Principal’s e-mail address or by posting it in the Principal’s personal account on the Agent’s website, if available. The form of the Report is set forth in Appendix No. 1 to this Agreement. The Report shall include only those Installment Agreements under which the Client has made the first payment (if the first payment is not made, in accordance with the terms of the installment agreement, such agreement shall be deemed not concluded).
3.4. The Principal shall approve the Report within no more than 5 (five) business days by sending a reply to the Agent’s e-mail address or by communicating via chat or through the personal account with the Principal’s representatives in a messenger. If the Principal has objections to the Agent’s Report, the Principal shall notify the Agent thereof within five (5) business days from the date of receipt of the Report. Otherwise, the Report shall be deemed accepted by the Principal.

4. Agent’s Remuneration
4.1. The Agent’s remuneration shall be as follows:
4.1.1. for connection to the Agent’s service functionality — 19,900 (nineteen thousand nine hundred) Armenian drams, 00 luma, unless otherwise provided in the relevant invoice-offer in the form of Appendix No. 2 to this Agreement;
4.1.2. for performance of the actions specified in clause 1.1.1 of this Agreement — 15% (fifteen percent) of the amount of payments received from Clients, unless otherwise provided by an additional agreement executed in the form of Appendix No. 3 to this Agreement;
4.1.3. in the event of use of international acquiring, i.e., payments from the Principal’s Clients using bank cards or accounts issued/opened in foreign banks and other cases of using international payment systems (whether payments are in foreign currency or Armenian drams, from Clients who are citizens of the Republic of Armenia or other states) (hereinafter “International Acquiring”), the Agent’s remuneration for the actions specified in clause 1.1.1 of this Agreement, in addition to the Agent’s remuneration specified above, shall be increased by 7% (seven percent) of the amount of payments received due to the Agent’s additional expenses;
4.1.4. for performance of the actions specified in clause 1.1.2 of this Agreement:
4.1.4.1. 3% (three percent) of the amount of payments received from Clients, except for cases provided for in clauses 4.1.4.2 and 4.1.4.3 of this Agreement;
4.1.4.2. 15% (fifteen percent) of the amount of payments received from Clients using International Acquiring;
4.1.5. The Parties may establish a different remuneration procedure by an additional agreement executed in the form of Appendix No. 3 to this Agreement.
4.2. Settlements between the Parties shall be made in non-cash form. When using International Acquiring, payments from the Principal’s Clients using bank cards or accounts issued/opened in foreign banks and other cases of using international payment systems (whether payments are in foreign currency or Armenian drams, from clients who are citizens of the Republic of Armenia or other states) are processed by a company acting under an agreement with the Agent (hereinafter the “Processing Center”). All rights and obligations arising in the course of such settlements arise directly between the Processing Center and the payer (the Principal’s Client).
4.3. After termination of this Agreement, its payment provisions shall apply until the Parties finally perform payment obligations that arose during the term of this Agreement.

5. Liability of the Parties
5.1. For non-performance or improper performance of obligations under this Agreement, the Parties shall be liable in accordance with its terms and the legislation of the Republic of Armenia.
5.2. For violation of the deadlines for transferring to the Principal the funds received by the Agent from Clients, the Principal shall be entitled to demand from the Agent a penalty at the rate of 0.1% (zero point one percent) of the amount not transferred within the period established by the Agreement for each day of delay. Such penalty is of a punitive nature and shall be recovered in addition to damages.
5.3. Liability of the Parties for non-performance or improper performance of other obligations under this Agreement shall be determined in accordance with the applicable legislation of the Republic of Armenia.

6. Dispute Resolution Procedure
6.1. All disputes and disagreements that may arise between the Parties on matters not resolved in the text of this Agreement shall be resolved through negotiations.
6.2. The pre-trial claim procedure for settlement of disputes arising out of performance of the Agreement is mandatory for the Parties. The period for consideration of a claim letter is 15 (fifteen) business days from the date of its receipt.
6.3. If the Parties fail to reach agreement regarding the subject matter of the dispute, it shall be submitted to the arbitration court at the location of the Agent.
6.4. The Parties choose the applicable law as the legislation of the Republic of Armenia.

7. Term of the Agreement
7.1. This Agreement enters into force from the moment the Principal accepts the Offer and remains in effect for an indefinite period.
7.2. This Agreement may be amended or terminated by a written agreement of the Parties, as well as in other cases provided for by the legislation of the Republic of Armenia.
7.3. This Agreement may be terminated by either Party upon prior notice to the other Party at least 15 (fifteen) calendar days before the intended termination date. In the event of termination of this Agreement, the remaining funds received by the Agent from Clients for the benefit of the Principal shall be transferred to the Principal within 5 (five) business days from the date of signing the reconciliation statement, minus the remuneration due to the Agent.
7.4. With respect to undertaken obligations, the terms of the Agreement shall remain in effect until such obligations are fulfilled.

8. Confidentiality
8.1. The Parties undertake to maintain confidentiality of information and documentation marked “confidential”, “trade secret” or otherwise appropriately designated and provided to each other. This obligation applies to the governing bodies of the Agent and the Principal, employees of the Parties, the Principal’s clients, as well as any persons affiliated with the Parties, including former employees. Disclosure of confidential information without the consent of the other Party is not permitted.
Confidential information means information of limited distribution in any form of a private, non-public and confidential nature, including but not limited to trade and official secrets, corporate, contractual and financial information, know-how, information relating to business plans, existing or planned projects and business relationships, descriptions of technologies or practical activities, client base, and any information about projects and related thereto.
8.2. A Party that has disclosed confidential information shall be obliged to:
8.2.1. Compensate the other Party for actual damages;
8.2.2. Compensate the other Party for lost profits;
8.2.3. Pay a fine of 500,000 (five hundred thousand) Armenian drams for each instance of disclosure.
8.3. Confidentiality obligations under this section remain in force for 3 (three) years after termination of this Agreement on any grounds.
8.4. The Parties, recognizing the special importance of information received and transmitted in connection with performance of this Agreement, agreed to treat the text of this Agreement, as well as all information transmitted between the Parties during its conclusion and performance, as confidential information.
8.5. Security measures for information about personal data subjects during processing shall be ensured in accordance with the legislation of the Republic of Armenia.
The Agent collects and processes only such personal data subject information as is necessary for performance of obligations under this Agreement. Upon achievement of the processing purpose, such information shall be destroyed by the Agent upon expiration of 30 (thirty) calendar days.
8.6. In the event of any attempt by third parties to gain access to the Agent’s confidential information, the Principal undertakes to immediately notify the Agent’s representative and take all possible measures to prevent unauthorized access, or, if prevention is impossible, take all possible measures to minimize negative consequences for the Agent.
8.7. In the event of early termination of this Agreement on any grounds, as well as upon expiration of its term, the Principal undertakes to immediately return to the Agent all media containing the Agent’s confidential information (manuscripts, drafts, drawings, storage devices, printed copies, video/photo files, models, materials, products, etc.) that were in the Principal’s possession in connection with performance of this Agreement.
All materials, originals and copies of confidential information that cannot be returned to the Agent shall be destroyed by the Principal.

9. Final Provisions
9.1. The Parties agreed that notices, requests for documents and information, and responses thereto shall be sent to each other by e-mail agreed by the Parties. The Agent’s e-mail: finance@amber-road.com. E-mail correspondence has legal force, including in court proceedings. Such exchange of documents and information is proper.
The Principal’s e-mail address is specified by the Principal when completing and sending the brief to the Agent upon conclusion of this Agreement.
9.2. The Agreement, additional agreements and other documents may be signed by the Parties by exchanging them via e-mail. This method shall be deemed the use of a simple electronic signature. Originals may be sent by registered mail, courier or delivered in person. All documents sent electronically have legal force until the Parties receive their originals. Such exchange of documents is proper.
9.3. The Parties undertake to notify each other of changes in details, including bank, legal, postal and e-mail addresses, phone and fax numbers, and change of the permanent executive body within 3 (three) calendar days from the date of such change. If a Party fails to comply, all notices sent to the details known to the other Party shall be deemed duly sent.
9.4. This Agreement contains all terms agreed between the Parties regarding its subject matter and supersedes all prior arrangements, representations and agreements between the Parties regarding its subject matter, unless otherwise expressly agreed by the Parties.
9.5. By acceding to this Agreement, the Principal confirms that it has reviewed and accepts the following Agent documents:
9.5.1. Rules for electronic document management available at: https://amber-road.com/terms_edm_en;
9.5.2. User Agreement available at: https://amber-road.com/user_agreement_en;
9.5.3. Privacy Policy regarding personal data processing available at: https://amber-road.com/policy_en.

10. Agent’s Address and Bank Details
Limited Liability Company “Amber Road”
Registered address: 3 A. Hakobyan St., Yerevan, Armenia, 0033
Postal address: 3 A. Hakobyan St., Yerevan, Armenia, 0033
TIN 08305035
Tel. +374 93300362
Bank details:
Account No. 1570051783537800
at CJSC Ameriabank
SWIFT: ARMIAM22
Email: service@amber-road.com

Appendix No. 1
Form of the Agent’s Report

Yerevan, ______ 202__

Limited Liability Company “Amber Road”, hereinafter the “Agent”, represented by General Director Sargis Saribekovich Badalyan acting on the basis of the Charter, hereby provides this Report to Limited Liability Company / Individual Entrepreneur / ______________ (TIN ________), hereinafter the “Principal”, as follows:

1.      Agency Agreement: acceptance No. ____ dated ________. Reporting period from ___________ to _____________ (inclusive).
2.      During the reporting period, the Agent concluded the following Installment Agreements with the Principal’s Clients:


3.      The Agent received the following payments from the Principal’s Clients under previously concluded Installment Agreements (tariff under clause 1.1.1 of the Agreement):


4.   The Agent received the following payments from the Principal’s Clients (tariff under clause 1.1.2 of the Agreement):


5.   The total amount to be transferred to the Principal for the reporting period amounts to: ___________ (________) AMD.
6.   The total amount of the Agent’s remuneration for the reporting period amounts to: ___________ (________) AMD.
7.   The services have been rendered in full and comply with the terms of the Agreement.
8.   The Parties have no claims regarding the scope, quality and timing of the services rendered.
9.   Agent’s address and bank details.

Limited Liability Company “Amber Road”
Registered address: 3 A. Hakobyan St., Yerevan, Armenia, 0033
Postal address: 3 A. Hakobyan St., Yerevan, Armenia, 0033
TIN 08305035
Tel. +374 93300362
Bank details:
Account No. 1570051783537800
at CJSC Ameriabank
SWIFT: ARMIAM22
Email:  service@amber-road.com

Appendix No. 2
Invoice Form
 
Payment must be made no later than _______ 202__. The payment reference must indicate the number and date of this Invoice.





Invoice No. _______ dated ________ 202__


Agent: LLC “Amber Road”, TIN 08305035
Registered address: 3 A. Hakobyan St., Yerevan, Armenia, 0033

 
Principal: IE / LLC / NGO / JSC _____________, TIN ___________
 

 
1. This invoice-offer (hereinafter the “Invoice”) constitutes the Agent’s written offer to conclude the Agreement on the terms of the Offer published at: https://amber-road.com/public_offer_en
2. The Agreement is concluded by acceptance of the Offer by the Principal through full and one-time payment of this Invoice, which shall be deemed compliance with the written form of the agreement.
4. This Invoice is valid for 5 (five) business days from the issue date (the period for acceptance of the Offer).
5. In all other respects, the Parties shall be governed by the provisions of the above-mentioned Offer.
 
General Director of LLC “Amber Road” _______________________
          Sargis Saribekovich Badalyan

Appendix No. 3
FORM

ADDITIONAL AGREEMENT TO THE AGENCY AGREEMENT

(ACCEPTANCE No. M ___ dated _______) 

Yerevan, ________

Limited Liability Company “___________”, hereinafter the “Principal”, represented by General Director _____________ acting on the basis of the Charter, on the one hand, and Limited Liability Company “Amber Road”, hereinafter the “Agent”, represented by General Director Sargis Saribekovich Badalyan acting on the basis of the Charter, on the other hand, jointly referred to as the “Parties”, have entered into this Additional Agreement (hereinafter the “Additional Agreement”) as follows:
1.  The Parties have agreed to restate clause 4.1.3 of the agency agreement concluded by acceptance (acceptance No. ___ dated _______) under the Agent’s offer published at https://amber-road.com/public_offer_en  (hereinafter the “Agreement”) as follows:
“4.1.3. for performance of the actions specified in clause 1.1.2 of this Agreement:
4.1.3.1. ______ (_________________) of the amount of payments received from Clients, except for cases provided for in clause 4.1.3.2 of this Agreement;
4.1.3.3. The Parties may establish a different remuneration procedure by an additional agreement executed in the form of Appendix No. 3 to this Agreement.”
2.  In all other respects, the Parties shall be governed by the Agreement.
3.  This Additional Agreement enters into force from _______.

4.  Addresses and Bank Details of the Parties